Shipping policy

Shipping Turn Around Times

All physical products ship within 24 hours (except Sundays & major US holidays) using USPS priority mail.  You will receive an email with tracking information after your item has officially shipped. 

 

If you require a different shipping method than USPS please contact us in advance before purchase.  Keep in mind this may result in higher shipping costs as USPS is the lowest cost/highest speed provider.

 

Damage That Occurs by Shipper

We ship all of our packages carefully & label "do not bend" but on occasion packages are damaged by the shipper.  USPS requires evidence and may demand the package in whole during the damage claim process.  If the customer has the evidence/damaged item in their possession then they will be responsible for filing the claim & presenting the evidence.  We cannot present evidence that we do not have during the claim process.  You can file a claim against the $100 of included insurance for your package here:

https://www.usps.com/help/claims.htm 

 

Item Showing Delivered in Tracking but Not Delivered

Due to the potential for fraudulent activity we do not issue refunds or resend product if an item is showing as delivered in tracking.  If an item is showing as delivered but has not been delivered to you please contact your local post office & let them know the situation.  Request "GEO TRACKING" to see where exactly the package was left.  If you feel that your package may have been stolen then you may want to contact the police as well.  If needed you can file a claim at the link below:

https://www.usps.com/help/claims.htm 

 

Item Showing In Transit/Delayed in Tracking

Due to the potential for fraudulent activity we do not issue refunds or resend product if an item is showing as in transit/delayed in tracking or is taking longer than normal to be delivered.  Please be patient and alert us if your package hasn't arrived within two weeks of ordering.  Two weeks is the minimum wait period from USPS to file a claim.  Please be patient as many shippers are struggling to handle a large amount of demand during a world wide pandemic.